Frequently Asked Questions

General Print & Cost Management

How much paper is wasted in common print areas from uncollected documents?

On average, offices print 10,000 pages per year, and just 25% of unclaimed output can lead to increased financial costs, environmental concerns, and potential security risks.

Do you know the total cost of printing across your business?

We can help you find out with a free cost analysis to identify where you may be overspending and how to optimize.

Would it be helpful to track printing usage by user, department, file type, or volume?

Yes. Usage tracking helps reduce waste, enhance security, and better manage costs — and it’s especially helpful for client billing and internal reporting.

Does your help desk receive a lot of calls for print-related issues like toner, no paper, or service errors?

Instead of reacting to issues, our fleet management software allows proactive monitoring to reduce downtime and increase productivity.

How are you managing supply replenishment and service resolution?

Our systems can automatically detect supply needs and service issues, helping you stay ahead of interruptions.

Security & Compliance

How are you protecting sensitive data on your print network?

35% of electronic crime stems from malicious insiders. We help protect your business across three key areas: people, documents, and networked devices.

Does your company use personal printers for sensitive information, or are all prints sent to shared devices?

Using shared devices can risk data exposure. We offer solutions that help secure sensitive prints with authentication and access controls.

What would happen if sensitive information was retrieved by the wrong person?

Even accidental disclosures can cause major issues. We help implement safeguards like secure print release and user-based authentication.

Are you in an industry regulated by HIPAA or Sarbanes-Oxley?

We offer secure workflows that help meet regulatory compliance for storage, access, and handling of sensitive client or patient information.

Mobile & Multi-Location Printing

Can I print from my phone or tablet?

Yes. Most new machines include mobile-friendly features like Apple AirPrint, Mopria, and Canon mobile print apps for easy printing from smart devices.

Do you have workers in multiple offices or who travel frequently?

UniFLOW allows users to securely send print jobs to any authorized device at any location, with release on login.

Do some employees need to scan a document and access it on their smartphone or tablet?

Yes. Canon mobile solutions allow flexible scanning to and from mobile devices with customized control levels.

Scanning, Faxing, and Digital Workflow

Where are your employees scanning to?

We can configure scanning to fit your business — including to email, folders, cloud services, or back-end systems.

Can I add an email or fax contact to the machine’s address book?

Yes. This can be done from your computer through the copier’s web interface, or we can walk you through it over the phone.

Will my machine print a fax confirmation page?

This feature is off by default but can be enabled to confirm successful or failed transmissions.

Can I add a fax header?

Fax headers are usually configured at setup, but we can guide you through adding or adjusting them if needed.

What challenges come with converting paper documents into digital files?

Common issues include data entry errors, duplicated work, and image degradation. We can help digitize workflows and automate routing.

How much time is spent searching for files?

We provide digital solutions that store, organize, and retrieve files quickly, helping optimize your document workflows.

Do you have paper-heavy processes that could be digitized?

Yes. We specialize in transforming manual processes into secure, streamlined digital workflows.

Device Settings & Features

Can I restrict users from copying in color?

Yes. Most floor models and some desktop units support access codes that limit color copying.

Can I adjust my machine’s sleep mode settings?

Yes. Settings can be adjusted up to 240 minutes. Give us a call and a technician can walk you through it.

Can I save a job on my machine for repeated use?

Absolutely. Use the “Program” button on the screen to save your settings as a registered job.

Billing & Maintenance

How do I obtain my meter reading?

Visit Konica Minolta’s Meter Locator and enter your model number.

Can I sign up for automatic credit card billing for invoices?

Yes. Contact us and we’ll send you an authorization form to get started.